Subaru Love Encore
Find out what your new Subaru can do for you.
As you know, vehicles today are very sophisticated. Many of our customers develop more questions after they have the car for a few weeks. Your new Subaru vehicle is engineered with advanced technology to make sure you’re safe, comfortable, and entertained on every drive.
To make sure you’re familiar with these features and to personalize them according to your needs, Subaru created the Love-Encore visit. You’ll have a one-on-one appointment at Sutherlin Subaru with a Subaru Star Delivery Specialist who will answer any questions you have and help you explore and customize your vehicle’s systems.
Just a few of the comments from customers who’ve experienced a Love-Encore visit:
"What a great service this was. I had so many questions, even after reading through the manual. Clayton was friendly, clear about the features, and really made the whole encounter fun as well as informative. I felt more confident about driving and using the special features, especially EyeSight®, which I love."
"Kevin was very patient and we were so impressed not only with him, but also with all the technology available on our new Subaru Outback. The Love Encore training is a wonderful service."
"I think this was an excellent experience. At time of delivery, you are very overwhelmed, and you do not necessarily absorb all the information. Having this two weeks later gave me a chance to focus on what I am interested in, and I was able to drill down to my specific questions and issues at the time of the follow up visit. Great program!"
Contact your Subaru Star Delivery Specialist to learn more or schedule a Love-Encore visit
Schedule Appointment
My name is Cameron Smith, and I’ve had the privilege of serving many Subaru customers throughout the Greater Knoxville community and beyond. I began my career at Sutherlin Subaru as a Service Porter, then advanced to Express Technician, Lot Manager, and later joined our Business Development Center. Today, I’m proud to serve as your Love Encore Manager.
With the purchase of your new Subaru, I look forward to assisting you as we immerse ourselves in the Subaru Love Encore program and ensure you get the most from your ownership experience.
Your relationship with Subaru—past, present, and future—means a great deal to us. Thank you for choosing Subaru. I’m excited to meet you and support you every step of the way.
Outside of work, I enjoy working on vehicles and spending time bowling—both of which reflect my passion for precision, performance, and continuous improvement.
The Subaru Star Delivery Specialist, Your Vehicle Technology Expert.
Once you take ownership of your new Subaru, your Sutherlin Subaru Delivery Specialist will schedule a return to the retailer for a Love-Encore visit. This should take place within 14 to 60 days from your original delivery date. This is your opportunity to ask questions about your vehicle’s features and functions. With the help of the Star Delivery Specialist, you will be confident understanding how your vehicle’s technology enhances your driving experience.
Your specialist will explain and demonstrate how to use the systems seen on the right, plus many more, and set them up to work best for you. You will also learn about MySubaru Connected Services and how to enroll. Please note this process may take about 30 to 60 minutes. The Star Delivery Specialist is your go-to contact for all of your technology questions before, during, and after taking ownership.
Helpful videos from Sutherlin Subaru
